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Refund and Returns Policy

Overview

This Shipping & Returns document applies to all orders placed on trouserschrq.com. The company ships clothing products to customers. The customer agrees to the terms in this document by placing an order. The company reserves the right to update this document. The customer must read this document before purchasing.

Shipping Policy

The company processes orders within a standard timeframe. The company does not guarantee specific delivery dates. Delivery times vary by destination and carrier. The company is not responsible for delays caused by carriers, customs, or incorrect addresses. The customer must provide a complete and accurate shipping address. The company ships to the address provided at checkout. The company does not ship to multiple addresses for a single order. Shipping costs are calculated at checkout. The customer bears all shipping costs. International orders may incur customs duties and taxes. The customer is responsible for all customs duties and taxes.

Return Policy

The customer has exactly 14 days from the date of receipt to request a return for any reason. This is a no-reason refund policy. The customer does not need to provide a reason for the return. The customer must request a return authorization within 14 days. The company will not accept return requests after 14 days. The customer must return the item within 14 days of receiving the return authorization. The item must be unused, in original packaging, and with all tags attached. The item must be in the same condition as received. The company will not accept items that are worn, washed, altered, damaged, or missing tags. The company will not accept items that are not in original packaging. The customer is responsible for the return shipping costs. The customer completely bears the return shipping costs. The company does not reimburse return shipping costs. The company does not provide prepaid return labels.

Refund Policy

The company processes refunds within at least 14 days after receiving the returned item. The company inspects the returned item before processing the refund. The company will issue the refund to the original payment method. The refund may take additional time to appear on the customer’s statement. For PayPal refunds, the refund takes at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The company complies with all applicable local laws. The customer must allow up to 30 days for PayPal refunds in those regions. The company does not issue cash refunds. The company does not issue refunds for shipping costs. The company does not issue refunds for return shipping costs. The company only refunds the item price. The company may deduct a restocking fee if the item is not in original condition. The company will not deduct a restocking fee if the item is in original condition.

Damaged or Defective Items

The customer must submit any claims for damaged or defective items within exactly 7 days of receipt. The customer must contact [email protected] within 7 days. The customer must provide photos of the damaged or defective item. The customer must provide a description of the damage or defect. The company will review the claim. The company may request additional information. If the claim is approved, the company will provide a replacement or refund. The customer still bears the return shipping costs for damaged or defective items. The company does not cover return shipping costs for any reason. The 7-day claim period matches the Terms of Service. Claims submitted after 7 days will not be accepted. The company will not process any claim for damaged or defective items after 7 days.

Return Process

Step 1: The customer must contact [email protected] within 14 days of receipt to request a return authorization.

Step 2: The customer must wait for the company to approve the return request. The company will provide a return authorization number.

Step 3: The customer must pack the item securely in its original packaging. The customer must include all tags and accessories.

Step 4: The customer must ship the item to the return address. The recipient must be Perfect & Wealth (H. K.) Company Limited, the contact phone is +852 7052 0788, and the specific return address is RM 1802, 18/F, KAI TAK COMM BLDG, 317 DES VOEUX RD CENTRAL, HONG KONG.

Step 5: The customer must include a note with the order number and the return authorization number inside the package.

Step 6: The customer must pay all return shipping costs. The customer must use a trackable shipping method. The company is not responsible for lost or damaged return shipments.

Step 7: The company will inspect the returned item within a standard timeframe after receiving it. The company will notify the customer of the approval or rejection.

Step 8: If approved, the company will process the refund within at least 14 days. The refund will be issued to the original payment method.

Non-Returnable Items

The company does not accept returns for items that are not in original condition. The company does not accept returns for items that are worn, washed, altered, damaged, or missing tags. The company does not accept returns for items that are not in original packaging. The company does not accept returns for items that are returned after the 14-day return period. The company does not accept returns for items that are returned without a return authorization number. The company does not accept returns for items that are damaged or defective after the 7-day claim period. The company does not accept returns for items that are not clothing products sold by the company. The company does not accept returns for items that are not purchased from trouserschrq.com.

Contact Information

For questions about shipping or returns, contact the company. The customer can email [email protected]. The customer can call +852 7052 0788. The customer can write to RM 1802, 18/F, KAI TAK COMM BLDG, 317 DES VOEUX RD CENTRAL, HONG KONG. The customer can visit trouserschrq.com. The company will respond within a standard timeframe.